Securaze Remote error codes

Owned by Ivana Sunaric, created
Nov 19, 2023
1 min read

Securaze Remote provides error codes during erasure process which help to solve issues. Here is what each code represents, and how to resolve the issue.

Error Code

Reason

Solution

Error Code

Reason

Solution

-1003

Securaze Remote ISO image is missing in source folder.

Uninstall Securaze Remote.
Reboot Windows.
Reinstall Securaze Remote from scratch.

-1004

Less than 2 GB storage space left.

Provide more storage space on System volume and/or installation drive.

-1005

Windows volume can't be resized.

Reboot Windows and retry.

If it's still not possible, try the following steps:

  • free up addtional storage space

  • defragment the storage (if the storage is highly fragmented the resize may not be possible)*

*use Windows Defrag-Tool

-1008

Boot manager can't be installed.

Uninstall Securaze Remote.
Reboot Windows.
Reinstall Securaze Remote from scratch.

-1009

Securaze partition is Bitlocker encrypted.

Uninstall Securaze Remote.
Turn off Bitlocker if possible.
Reinstall Securaze Remote from scratch.

-1010

UEFI entry can't be created.

Reboot Windows.

Free up some drive letters, e.g. remove network mounted drivers.

Restart Securaze Remote.

-1011

UEFI partition can't be mounted.

Reboot Windows.

Restart Securaze Remote.

-1012

UEFI files can't be copied.

Reboot Windows.

Restart Securaze Remote.

-1013

Securaze Remote ISO image is missing in target folder.

Uninstall Securaze Remote.
Reboot Windows.
Reinstall Securaze Remote from scratch.

-1014

No drive letters left.

Reboot Windows.

Free up some drive letters, e.g. remove network mounted drivers.

Restart Securaze Remote.

-1015

Partition resize permission denied

Reboot Windows.

Restart Securaze Remote.

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