Supported mobile device locks
Even mobile devices with device locks can often be erased and diagnosed using Securaze Mobile. Here is a list of supported locks, and under which processing is possible.
iOS
Lock | Detected natively | Detected using external service (checkESN) | Erasure possible | Diagnose possible | Notes |
|---|---|---|---|---|---|
Pin Lock | Yes | - | Yes* | Yes** | Erasure possible, if the device is manually put into recovery mode before connecting to Securaze Mobile. ** Erasure is needed before Diagnose. |
Find My iPhone (FMiP) | Yes | Yes* | Yes** | No | *Requires 3rd Party agreement ** Erasure possible, but FMiP will not be removed |
Apple DEP (MDM) | Yes* | - | Yes* | No* | *Depends on the settings of the DEP/MDM profile - Erasure and Diagnose is possible in some cases. |
Jailbroken Device | Yes | - | Yes* | Yes* | *Erasure and Diagnose possible, but not suggested as results could be inaccurate |
SIM Card | Yes | - | Yes* | Yes | *Erasure possible, but SIM Card PIN Lock will not be removed from the card. Removal of the SIM is recommended and could be necessary |
Carrier Network Lock | No* | Yes | Yes | Yes | *Origin network of the device could be detected in some cases - but for better accuracy, use 3rd Party Service integration |
eSIM | Yes | - | Yes | Yes |
|
Blacklist | - | Yes | Yes* | Yes* | *This will not change the state of Lost/Stolen |
Carrier Financial Status | - | Yes | Yes* | Yes* | *This will not change the state of Device Financial Status |
Android
Lock | Detected | Detected using external | Erasure possible | Diagnose possible | Notes |
|---|---|---|---|---|---|
Pin Lock | Yes* | - | Yes* | No | *Limited to Samsung & LG (Feature will be available later) |
Google Factory Reset Protection (FRP) | Yes | - | Yes | No |
|
MDM | Yes* | - | Yes* | No* | *Depends on the settings of the MDM profile. Erasure and Diagnose possible in some cases |
Rooted Device | Yes | - | Yes* | Yes* | *Erasure and Diagnose possible, but note that the results could be inaccurate |
SIM Card PIN Lock | Yes | - | Yes* | Yes | *Erasure is possible, but SIM Card PIN Lock could not be removed from the card. Removal of the SIM could be necessary |
Carrier Network Lock | No* | Yes | Yes | Yes | *Origin network of the device could be detected in some cases - but for better accuracy, use 3rd Party Service integration |
eSIM | Yes* | - | Yes | Yes | *Detection only for Android 8 and newer - but removal under the erasure process is working on all versions |
Blacklist | - | Yes | Yes* | Yes* | *This will not change the state of Lost/Stolen |
Carrier Financial Status | - | Yes | Yes* | Yes* | *This will not change the state of Device Financial Status |