Supported mobile device locks
Even mobile devices with device locks can often be erased and diagnosed using Securaze Mobile. Here is a list of supported locks, and under which processing is possible.
iOS
Lock | Detected natively | Detected using external service (checkESN) | Erasure possible | Diagnose possible | Notes |
|---|---|---|---|---|---|
Pin Lock | Yes | - | Yes* | Yes** | Erasure is possible if the device is manually put into recovery mode before connecting to Securaze Mobile. Securaze then performs a full iOS restore (firmware flash, typically 10+ minutes), during which the passcode is removed. ** Erasure is required before Diagnose. |
Find My iPhone (FMiP) | Yes | Yes | Yes** | No | ** Erasure possible, but FMiP will not be removed |
Apple DEP (MDM) | Yes* | - | Yes* | No* | *Depends on the settings of the DEP/MDM profile - Erasure and Diagnose is possible but will do a firmware flashing which takes at least 10 minutes. |
Jailbroken Device | Yes | - | Yes* | Yes* | *Erasure and Diagnose possible, but not suggested as results could be inaccurate |
SIM Card | Yes | - | Yes* | Yes | *Erasure possible, but SIM Card PIN Lock will not be removed from the card. Removal of the SIM is recommended and could be necessary |
Carrier Network Lock | No | Yes | Yes | Yes | For accuracy, use the 3rd-party / checkESN integration. |
eSIM | Yes | - | Yes | Yes | eSIM will be removed during erasure when new iOS firmware is flashed. |
Blacklist | - | Yes | Yes* | Yes* | *This will not change the state of Lost/Stolen |
Carrier Financial Status | - | Yes | Yes* | Yes* | *This will not change the state of Device Financial Status |
Android
Lock | Detected | Detected using external | Erasure possible | Diagnose possible | Notes |
|---|---|---|---|---|---|
Pin Lock | Yes* | - | Yes* | No | A screen-locked device must be unlocked manually before processing (automated unlock covers swipe-style locks only, not a set PIN). |
Google Factory Reset Protection (FRP) | Yes | - | Yes | No | Detected via the presence of a Google account. Erasure/FRP removal depends on the device and method (e.g. Samsung ODIN/Heimdall or Pixel fastboot reflash) and requires manual steps; it is not available on all models. |
MDM | Yes* | - | Yes* | No* | *Depends on the settings of the MDM profile. Erasure and Diagnose possible in some cases |
Rooted Device | Yes | - | Yes* | Yes* | *Erasure and Diagnose possible, but note that the results could be inaccurate |
SIM Card PIN Lock | Yes | - | Yes* | Yes | *Erasure is possible, but SIM Card PIN Lock could not be removed from the card. Removal of the SIM could be necessary |
Carrier Network Lock | No* | Yes | Yes | Yes | A network-locked SIM state is detectable on-device, and origin network can be derived from the carrier code (CSC) on some Samsung/Huawei devices. For reliable lock status, use the checkESN integration. |
eSIM | Yes* | - | Yes | Yes | *Detection only for Android 8 and newer - but removal under the erasure process is working on all versions |
Blacklist | - | Yes | Yes* | Yes* | *This will not change the state of Lost/Stolen |
Carrier Financial Status | - | Yes | Yes* | Yes* | *This will not change the state of Device Financial Status |